We have been repairing appliances for

We have been repairing appliances for over 30 years and have owned our own business for the same. We can help in any or almost all complaints or at least give you some intelligent input to help you make rational decisions. 30 Years of Working on Major Home Appliances and selling parts. Our office staff is top notched and is supervised by My Wife Ann who is also very experienced in the Major Home Appliance Service and Part Sales Business I have a 5 year old Kenmore Refrigerator with Top mounted Freezer and ice maker (In freezer not door). Over the past 2 weeks, I've noticed a half cup of water in the refrigerator shelving and it appears to be coming from the air diffuser. I disconnected the water to the ice maker and left the door closed for a couple of days and I still have some water accumulating in the refrigerator shelving every 2-3 days.
The fan motor runs fine and everything is cold in both the refrigerator and freezer portion. The Kenmore manual claims condensation can be a problem if the controls aren't adjusted properly and if the door is opened frequently. I have both controls (ref. , Freezer) set at the factory recommended settings. I never changed them from when I bought it. Any suggestions as to where the water is comming from and what to do to stop it? Thanks. Regards, ColinA common problem Colin.....

1. However, in order for us to provide you accurate information and supply you with the correct manufactures part numbers , we will need the complete model number, serial number and batch or series numbers (if applicable) found on a business card size metal/foil plate.
2. If you are having difficulty locating this identification label, follow this link which will take you to our Website where we have pictures of common locations where your model number ID label can be found.
3. Here is the link: Basically Colin...
4. you will have to remove the rear panel and the floor of the freezer section and then using a hair dryer, remove all the ice underneath the rear evaporator coils and the floor of the freezer.

Take your time dismantling as the ice has frozen some of the components and you do not want to break any of the controlling air flow styrofoam. Once you have removed all the ice, you will see a hole going from the evaporator pan under the evaporator coils through the freezer into the refrigerator and out the rear wall to the compressor area. Sometime they hide this drain tube within the walls and you have to use air or a heavy piece of wire. We actually use a speedometer cable which is rigid in it's form to push through the tube. Once unblocked, pour hot water down the hole to remove any scum that has built up over the years. Once done, your unit will drain as normal.
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